Role: UX, strategy, architecture, UI | Design Team: Steve Schmill, David Roberts | Product: Bridget Dunn, Randall

The Approach

Lead weekly workshops with the product and enginneering teams.

Uncover design solutions balancing business requirements with technical limitations of the platform.

Collaborate with the Design System team providing guidance for component requirements.

Produce low fi concepts, user flows, wireframes, and annotated documentation for developers and visual designers.

Present new designs to the team of product managers, engineers, analysts and product stakeholders.


Introduce and lead user experience activities to drive the design of Duck Creek’s new product offering, Digital Engagement for insurance carriers and their agents. Leverage user research, personas, and modern design patterns to increase usability.


The applications had not gone through significant changes in almost 5+ years, running on older technology and database structure. Therefore, the company prioritized building a design team and worked with a consultancy for rebranding. The first of the products to redesign were Agent Portal and Claims.